Question 1

Make your first invitation

Accepted Answer

From choosing a template to having a link to send, it is all typing and tapping. Open Templates, look through a few and pick the one you like. Sign in with your email: you get a one-time code, no password to remember. Fill in both your names, the ceremony date and time and the reception venue; add photos and the invitation wording. Preview it as guests will see it, then copy the link.

Question 2

What a free draft includes

Accepted Answer

Free trial for 3 days, up to 20 guests. Show it first to up to 5 family members in a private preview marked “Preview”. While it is a draft: edit freely and let parents and siblings look through a private preview. Guests cannot open the real invitation until you open it. After it is open: the thank-you card for every guest is free, and the Sổ Ước keepsake is free for 3 years after the event; to keep it on, “Giữ mãi” is 49,000₫, once.

Question 3

Sign in with a code sent by email

Accepted Answer

No password to remember: enter your email, get a one-time code and type it in. Tap Sign in, enter your email and send the code. Open your inbox, take the code and enter it.

Question 4

Separate invitations for the groom’s and bride’s families

Accepted Answer

If the two families host in different places at different times, two invitations keep guests from mixing up the address. Finish the first invitation. In My invitations, create a new invitation for the other side. Fill in what differs, usually the reception time, venue and each family’s wording.

Question 5

Switch template without retyping

Accepted Answer

What you entered moves to the new template; the link you sent does not change. Open the invitation in the editor. Choose to change template and tap the one you want. Preview it; if you do not like it, switch back.

Question 6

Add wedding photos

Accepted Answer

Lighter photos make the invitation open faster on guests’ phones. In the editor, open the photos section and choose photos from your device. Keep only your best photos so the invitation opens quickly. If a photo is very large, compress it first with the photo compressor; it never leaves your device.

Question 7

Background music when guests open the invitation

Accepted Answer

Pick a song, and choose whether it plays by itself when a guest opens the invitation. In the editor, open the background music section and pick a song. Turn automatic playback on or off. A guest who wants quiet can tap the music button on the invitation to stop it.

Question 8

Edit the invitation after sending it

Accepted Answer

The link stays the same; guests see the new version when they open it again. Open the invitation in My invitations and edit as usual. Save. There is no new link to send. If you change the time or venue, send guests a short message so they notice.

Question 9

Add wedding gift details

Accepted Answer

The bank account and QR code for gifts are filled in by you. In the editor, open the gift section. Enter the bank, account number and account holder’s name. Check every digit before sending the invitation.

Question 10

Create a personal link for each guest

Accepted Answer

The invitation shows the guest’s own name, so they know they were invited personally. Open the invitation’s Guests page and add guests one by one or import a CSV file. Each guest has their own link; copy it from that guest’s row. Send it by Zalo, Messenger or text message.

Question 11

Send the invitation on Zalo or Messenger

Accepted Answer

A short line of invitation and the link is all it takes. Copy the invitation link (the shared one or a guest’s personal one). Write a message with the right form of address using the invitation message tool. Send it to yourself first to see how the link card looks.

Question 12

See who is coming

Accepted Answer

Guests reply right on the invitation; you see the totals on the Guests page. Open the Guests page to see who has replied and how many are coming with them. Gently remind those who have not replied, using their personal link.

Question 13

Hide a wish

Accepted Answer

Wishes appear on the invitation, so you decide which ones show. Open the Guests page and go to the wishes section. Tap Hide so the wish no longer shows on the invitation; tap Show to bring it back.

Question 14

Print a QR code on paper invitations

Accepted Answer

Guests who get a paper invitation can still open the online one. Copy the invitation link. Open the QR code tool and paste the link. Download the code for the printer; scan it with a phone before printing many.

Question 15

Pay to keep the invitation

Accepted Answer

One payment per invitation, no subscription and no automatic renewal. In My invitations, choose to pay on the invitation you want to keep. Scan the VietQR code with your banking app; the amount and note are filled in. When the bank reports the money, the invitation opens by itself, usually within about a minute.

Question 16

What to write in the transfer note

Accepted Answer

The note must carry the reference code, WL followed by 15 digits, so the system knows which invitation it is for. If you scan the VietQR code, the note is already filled in. If you transfer by hand, copy the exact reference code from the payment page into the note.

Question 17

Paid, but the invitation is not running

Accepted Answer

Usually the note is missing the code, the amount was short, or the bank was slow to report. Check the invitation’s status in My invitations. Do not pay a second time: two transfers become two separate payments. Send us a photo of the receipt with the reference code so we can match it by hand.

Question 18

Get a receipt

Accepted Answer

If you need a receipt for what you paid, message us. Email us the reference code and the address the receipt should go to. For a company invoice, add the company name and tax code.

Question 19

When you can get a refund

Accepted Answer

A full refund within 7 days if no guest has opened it; beyond that, genuine faults on our side, double charges and overpayments. Refunded: in full within 7 days if no guest has opened it; a technical fault that makes the invitation unusable and is not fixed within 48 hours; being charged twice; paying too much. Ask within 30 days of paying, with the reference code and the receipt. We confirm within 2 working days and reply within 7 working days.

Question 20

Open your invitation on another device

Accepted Answer

Sign in with the same email and your invitation is there. On the new device, tap Sign in. Use the same email you used to make the invitation. Open My invitations.

Question 21

Who can see your invitation

Accepted Answer

Anyone with the link can open the invitation, so send it only to the people you are inviting. Invitation pages do not appear on Google: every invitation carries a noindex tag. The guest list and replies are visible only to you, in your dashboard.

Question 22

Keep your account and money safe

Accepted Answer

We never ask for a password, a sign-in code or a photo of your bank card. Only pay with the VietQR code on your own invitation’s payment page. If someone claiming to be us asks for your sign-in code, do not send it. If you see a fake invitation, report it to us.

Question 23

Delete an invitation or your account

Accepted Answer

You can delete them yourself at any time. Delete an invitation: in My invitations, choose delete on that invitation. Delete your account: on the Account page, choose delete account.

Question 24

A guest taps the link and the invitation does not open

Accepted Answer

Most often the link was copied incompletely, or the invitation is still an unopened draft. Open the link on your own phone; copy the whole link again if it was cut off. If you have not opened the invitation yet, guests see “being prepared”; open it and the same link works. If it opens blank inside Zalo: tap the three dots and choose to open it in the browser.

Question 25

A guest cannot hear the music

Accepted Answer

Usually the phone is on silent or the browser blocked automatic playback. Ask the guest to turn the sound on (the silent switch on an iPhone). Tap the music button on the invitation once. Check the automatic playback option in the editor.

Question 26

Zalo or Facebook still shows the old link preview

Accepted Answer

Both apps remember a link card for a while, so a new cover photo does not appear straight away. Open the link preview refresher and paste the invitation link. Follow the steps to make Zalo and Facebook fetch the card again. Send the link to yourself to check.

Question 27

Photos on the invitation load slowly

Accepted Answer

Photos from a camera are very large for a phone screen. Compress them with the photo compressor, choosing a moderate longest side. Replace the photos on the invitation with the compressed ones. Use fewer photos near the top so guests see the content sooner.

Question 28

The invitation looks odd on one phone

Accepted Answer

Send us the details and we can look faster. Take a screenshot of what looks wrong. Note the phone model, the browser (Zalo, Safari, Chrome…) and the invitation link. Send it to us through one of the channels in the contact section below.

What do you need help with?

Getting started

Design & editing

Sending & guests

Payment & receipts

Account & security

Common problems

Get in touch

No invitation yet? Try one first

How can we help?

What do you need help with?

Six topics

Getting started

Make your first invitationFrom choosing a template to having a link to send, it is all typing and tapping.

What a free draft includesFree trial for 3 days, up to 20 guests. Show it first to up to 5 family members in a private preview marked “Preview”.

Sign in with a code sent by emailNo password to remember: enter your email, get a one-time code and type it in.

Separate invitations for the groom’s and bride’s familiesIf the two families host in different places at different times, two invitations keep guests from mixing up the address.

Design & editing

Switch template without retypingWhat you entered moves to the new template; the link you sent does not change.

Add wedding photosLighter photos make the invitation open faster on guests’ phones.

Background music when guests open the invitationPick a song, and choose whether it plays by itself when a guest opens the invitation.

Edit the invitation after sending itThe link stays the same; guests see the new version when they open it again.

Add wedding gift detailsThe bank account and QR code for gifts are filled in by you.

Sending & guests

Create a personal link for each guestThe invitation shows the guest’s own name, so they know they were invited personally.

Send the invitation on Zalo or MessengerA short line of invitation and the link is all it takes.

See who is comingGuests reply right on the invitation; you see the totals on the Guests page.

Hide a wishWishes appear on the invitation, so you decide which ones show.

Print a QR code on paper invitationsGuests who get a paper invitation can still open the online one.

Payment & receipts

Pay to keep the invitationOne payment per invitation, no subscription and no automatic renewal.

What to write in the transfer noteThe note must carry the reference code, WL followed by 15 digits, so the system knows which invitation it is for.

Paid, but the invitation is not runningUsually the note is missing the code, the amount was short, or the bank was slow to report.

Get a receiptIf you need a receipt for what you paid, message us.

When you can get a refundA full refund within 7 days if no guest has opened it; beyond that, genuine faults on our side, double charges and overpayments.

Account & security

Open your invitation on another deviceSign in with the same email and your invitation is there.

Who can see your invitationAnyone with the link can open the invitation, so send it only to the people you are inviting.

Keep your account and money safeWe never ask for a password, a sign-in code or a photo of your bank card.

Delete an invitation or your accountYou can delete them yourself at any time.

Common problems

A guest taps the link and the invitation does not openMost often the link was copied incompletely, or the invitation is still an unopened draft.

A guest cannot hear the musicUsually the phone is on silent or the browser blocked automatic playback.

Zalo or Facebook still shows the old link previewBoth apps remember a link card for a while, so a new cover photo does not appear straight away.

Photos on the invitation load slowlyPhotos from a camera are very large for a phone screen.

The invitation looks odd on one phoneSend us the details and we can look faster.

Get in touch

No invitation yet? Try one first

How can we help?