01Free trial and the 7-day refund
Free trial for 3 days, up to 20 guests. Show it first to up to 5 family members in a private preview marked “Preview”. Pay once to open the invitation to every guest. Within 7 days of opening it, if no guest has opened it yet, you can ask for a full refund. Once a guest has opened it, refunds follow the cases below.
The first invitation is 199,000₫; every next one is a flat 99,000₫. The pricing page has the full breakdown.
02When we refund
We refund you when:
- A technical fault on our side makes the invitation unusable and we cannot fix it within 48 hours of your report. For example: the page will not open in a mainstream browser, guests cannot submit an RSVP, or content is lost to a system error.
- You were charged twice for the same invitation. We return the duplicate.
- You transferred more than the order was for. We return the difference.
- We close your account when you have not breached the terms.
03When we do not refund
- Change of mind once a guest has opened the invitation. Until then you have 7 days, and the free trial and family preview are there so you can decide beforehand.
- The wedding is postponed or called off. Your invitation is still there; change the date in the editor and send it again at no extra cost.
- You typed something wrong. Editing is unlimited, including after you have sent the link. Guests always see the newest version.
- You no longer like the template you chose. Switching is free, your content stays, and the link does not change.
- Guests do not open the invitation or do not reply. That is outside the control of the service.
- The account was closed for breaching the terms of service.
04How to request a refund
- Send the request. Email [email protected] from the address your account is registered to. Include the invitation link, the transfer reference in the form WL plus 15 digits, a description of what happened, and screenshots if you have them.
- We acknowledge it within 2 working days.
- We investigate and answer. We compare the system logs with the payment records and reply in writing within 7 working days of receiving everything we need. Complicated cases can take up to 15 working days, and we will tell you why.
- We transfer the money. If the request is approved, the money arrives within 7 working days of our answer.
05How the money comes back
- By bank transfer, to the same account the payment came from.
- Never in cash. The money goes back to the account that paid: for a gifted invitation (Tặng thiệp) that is the relative who paid, not the host.
- We pay the transfer fee.
- We return the full amount received, unless a partial refund was agreed with you.
Once refunded, the invitation goes back to being a draft and stops being shown to guests.
06Time limit
Send your request within 30 days of payment, or of the incident if the incident came later. We still read requests after that, but we cannot promise to resolve them: technical logs are not kept indefinitely.
07Payment records are never rewritten
A refund is written as a new record; the original is neither edited nor deleted. Payment history in this system is append-only. When either side needs to reconcile, the numbers agree.
08If you disagree with our answer
If our answer does not satisfy you, carry on through the process on the dispute resolution page.